Privacy Statement of TravelJigsaw Insurance Limited

- Version dated 22/11/2019 -

TravelJigsaw Insurance Limited is an insurance company formed in accordance with the provisions of the Companies Act (Companies Carrying on Business of Insurance) Regulations, having its registered office at Development House, St. Anne Street, Floriana, FRN 9010, Malta and is incorporated and existing under the laws of Malta and under such laws is licensed to conduct insurance and/or reinsurance business. Transport Limited (“”) is a private limited liability company, incorporated under the laws of the United Kingdom with offices at 35 Fountain Street, Manchester, M2 2AN.

TravelJigsaw Insurance Limited and shall be the joint data controllers of your personal data.’s Privacy Notice can be found at

Any references to “we”, “us” or “our” is a reference to TravelJigsaw Insurance Limited.


Your privacy matters to us. And we are committed to protecting any personal data that is processed by us. This statement explains how we collect, use and protect any information about you. It also tells you how to contact us if you have any questions about it.

We may change this statement from time to time; so please check back here for any updates.

We offer insurance products through the platforms (such as websites and mobile apps) of We also do this through’s business partners’ websites, social media and other platforms. This statement applies to all the personal data we collect while we’re doing this, or when you contact by email, live chat, phone or post. If you purchase an insurance product via one of’s EEA based platforms, the product will be distributed to you by Transport Limited, on behalf of TravelJigsaw Insurance Limited.

When you purchase an insurance product via one of’s platforms you will be asked for the personal data needed to provide you with that insurance product. This may include the main driver’s name, age, contact details (email, address and telephone number), date and place of birth, passport information, driving licence information and payment information.

Providing your personal data to us is voluntary. However, depending on the type of service you may want to use, we may only be able to provide you with this service if certain personal data is collected. For instance, we cannot process your booking if we do not collect your name and contact details.

We use your personal data for the purpose of providing you with an insurance product, and handling any complaints or claims relating to such insurance product (if any), which may require us to share your personal data with and other third parties, which may include subsidiaries of the corporate family and affiliates of the Booking Holdings Inc corporate group (as explained below). We may also share your personal data with regulators, government or investigative authorities if required by law, or if it is strictly necessary for the prevention, detection or prosecution of criminal acts.

We don’t provide services to children under the age of 18 and we reserve the right to delete any information we may receive from a child under this age. We may receive information about children in certain situations, such as an insurance claim or a customer service dispute. If that happens, we will only collect and use that information with the consent of the child’s parent or guardian.

The transmission of personal data as described in this statement may include overseas transfers of personal data to countries whose data protection laws are not as comprehensive as those of the United Kingdom and countries within the European Union. Where required by applicable law, we shall only transfer personal data to recipients offering an adequate level of data protection. In these situations, as may be required, we make contractual arrangements to ensure that your personal data is still protected in line with UK and European standards. You can ask us to see a copy of these contractual agreements using the contact details below.

If we use automated means to process personal data which produces legal effects or significantly affects you, we will implement suitable measures to safeguard you rights and freedoms, including the right to obtain human intervention.

Security & Retention

In accordance with applicable Maltese and European data protection laws, we observe reasonable procedures to prevent unauthorised access to and misuse of personal data.

Our business systems and procedures ensure we take all reasonable steps to protect your personal data in accordance with UK and European data protection laws. We also have specific security procedures and technical and physical restrictions on accessing and using the personal data on our servers. Only authorised personnel are permitted to access personal data in the course of their work.

We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our insurance services to you, to comply with applicable laws, to resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this statement.


You have the right, subject to some legal exceptions, to access, correct or delete any personal data we keep about you, and to object to your personal data being processed. You can enforce any of these rights by emailing [email protected] (stating ‘Data Subject Rights Request’ in the subject line) or writing to TravelJigsaw Insurance Limited, Development House, St. Anne Street, Floriana, FRN 9010, Malta. To keep your data safe, we may ask for further information to confirm your identity and we will handle your request in accordance with applicable data protection law. If you spot any mistakes in your data, please tell us (email or write to the same addresses) so we can correct them.

If you have any questions, concerns, comments or complaints about our practices or this privacy statement, please email us at [email protected], stating ‘Privacy’ in the subject line, and we’ll get right back to you. You may also contact your local data protection authority. When it comes to privacy, we’re always happy to talk.